Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: #201 - 10114 Mcdonald Park Rd, North Saanich, British Columbia, Canada, V8L 5X8. If we determine the item is defective, Heartisan Foods will cover the shipping cost of the returned item.
Our products are shipped within 24 Hours using the following carrier: Canada Post. To exchange your product, you should mail your product to: #201 - 10114 Mcdonald Park Rd, North Saanich, British Columbia, Canada, V8L 5X8. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.